Delivery
Delivery
All your delivery questions answered
General Delivery details – Pay Monthly Mobile Phones
We offer our customers next day delivery via the Royal Mail Special Delivery service for all Pay Monthly Mobile Phones:
| Orders Placed | Order Delivered |
| Monday* – Friday before 3.30pm | Next day before 1pm |
| After 3.30pm Friday and all weekend |
Following Tuesday before 1pm |
*With the exception of bank holiday orders.
All orders that contain an additional product such as a Games Console or a Laptop will be sent next day delivery via Citylink and will arrive between 7.30am and 5.30pm. If you order before 3.30pm Mon – Weds it will arrive the next day, if you order after 3.30pm Thurs it will arrive Monday, if you order after 4pm Fri or over the weekend it will arrive on Tues.
Orders are subject to network acceptance, security clearance, stock availability and the courier. You will be advised of any expected delays as soon as possible, however we are unable to be held liable for delays resulting from the reasons given above.
If no one is available to accept delivery, the package will be returned to your local Royal Mail Sorting Office. A card will be left at your address informing you of how to collect your order.
For all pay monthly handsets we are unable to credit check or deliver to Educational establishments, Hospitals or MOD establishments. Credit checks must be on your home address and you must have resided in the UK for 3 years or more.
General Delivery details – Pay As You Go Mobile Phones
We offer our customers next day delivery via City Link for all Pay As You Go Mobile Phones:
| Orders Placed | Order Delivered |
| Monday* – Thursday before 3.30pm | Next day before 5.30pm |
| After 3.30pm Friday | Following Tuesday before 5.30pm |
*With the exception of bank holiday orders.
General Delivery details – Pay-As-You-Go Sim Cards
All Pay-As-You-Go Sim Cards will be sent Via Royal Mail Normal Delivery, Please allow up to 3 working days for delivery.
General Delivery details – Accessories
Accessories below £50 order value will be sent via Royal Mail recorded delivery, please allow up to 3 working days for delivery.
DELIVERY CHARGES
Order placed via our website:
Contract orders – FREE
Contract orders plus additional products such as PS3 or Nintendo Wii etc – £8.99
Mobile broadband – FREE
Mobile broadband products with a laptop – £8.99
Pay As You Go – £5.99
Orders placed via telephone:
Contract orders – £5.99
Contract orders plus additional products such as PS3 or Nintendo Wii etc – £14.99
Mobile broadband – £5.99
Mobile broadband products with a laptop – £14.99
Pay As You Go – £5.99
Please note:
Delivery to Northern Scotland and offshore locations may take up to 3 days.
